Privacy and personal data protection policy

Privacy policy

PERSONAL DATA PROCESSING POLICY

(“Terms”)

Used Terms:

Data Controller:

  • Hotel Modena***, Vlčie hrdlo 1/A, Bratislava 821 07 (hereinafter "Hotel")
  • Restaurant Maranello, Vlčie hrdlo 1/A, Bratislava 821 07 (hereinafter "Restaurant")

Customer: A natural or legal person using the services of the operator

Regulation: Regulation (EU) No. 2016/679 of the European Parliament and Council of April 27, 2016, General Data Protection Regulation, and the provisions of Act No. 18/2018 Coll. on the Protection of Personal Data

 

GENERAL PROVISIONS

  1. The subject of these terms is the assurance of processing the personal data of customers collected within the business activity of the Hotel and Restaurant, including the obligation to maintain confidentiality about this collected information, within the scope and under the conditions set forth by these terms.
  2. The Hotel and Restaurant, in accordance with these terms, undertake to process the personal data of customers. These terms are drawn up in accordance with the rights and obligations that arise from the applicable legal regulations, primarily Regulation (EU) No. 2016/679 of the European Parliament and Council of April 27, 2016, General Data Protection Regulation (the “Regulation”) and the provisions of Act No. 18/2018 Coll. on the Protection of Personal Data

RIGHTS, OBLIGATIONS, AND CONFIDENTIALITY

  1. The Hotel and Restaurant undertake to take all necessary technical, personnel, and other measures to ensure the protection of personal data against unauthorized or accidental access, changes, destruction, loss, unauthorized transfer, as well as other unauthorized processing and misuse.
  2. In connection with the provision of accommodation services, the Hotel and Restaurant are obligated to process personal data of guests. The following personnel are involved in processing these data:
    • Hotel receptionists
    • Hotel and restaurant managers
    • Accountants
    • Restaurant service staff
  3. The aforementioned users have been informed about the sensitivity of personal data. They handle personal data exclusively within the scope of services provided by the Hotel and Restaurant. Neither the Hotel nor its employees sell personal data to other entities. Other processors of the guests’ personal data include:
    • Hotel System Previo 
    • reservation system Bookio
    • Accounting firm EkonexGroup
  4. The conditions for processing and handling guests’ personal data are regulated by a data processing agreement between the Hotel and Restaurant and the respective processor.

CUSTOMER INFORMATION

The Hotel and Restaurant have a legal obligation to store certain personal data about their guests, including the name, surname, date of birth, address, accommodation period, document number and type, visa (if applicable), and purpose of stay. This obligation is governed by the Act on the Stay of Foreigners in the Slovak Republic (404/2011) and the Act on Local Fees (582/2004). According to these legal provisions, the Hotel and Restaurant must store personal data about customers for 6 years.

  1. The customer has the right to request an overview of their personal data at any time from the Hotel and Restaurant. This information is stored in:

·     the guest card in the hotel system,

·     the guestbook,

·     the registration book,

all of which are kept in printed form in a locked room. If a request for the deletion of personal data is made, the Hotel and Restaurant will delete the guest card and shred the guestbook and registration book. However, the Hotel must comply with the provisions of the above-mentioned laws. The listed personal data can only be deleted after the statutory period has passed.

TECHNICAL AND ORGANIZATIONAL MEASURES FOR PERSONAL DATA PROTECTION

  1. The Hotel and Restaurant undertake to technically and organizationally ensure the protection of processed personal data in such a way that no unauthorized or accidental access to data, changes, destruction, or loss, unauthorized transfer, or other unauthorized processing or misuse can occur, and that all obligations of the data controller arising from legal regulations, especially the Regulation, are continuously ensured throughout the data processing period.
  2. The Hotel and Restaurant undertake to ensure data processing primarily through the following means:
  3. Only authorized persons from the Hotel and Restaurant will have access to personal data, under the conditions and scope of data processing set by the Hotel and Restaurant, and each person will access personal data under their unique identifier.
  4. Personal data will be processed in areas of the Hotel and Restaurant that are only accessible to authorized persons or their suppliers (subcontractors) bound by the same obligations.
  5. The Hotel and Restaurant will prevent unauthorized reading, creating, copying, transferring, modifying, or deleting records containing personal data.
  6. Measures will be implemented to allow the identification and verification of to whom personal data were transferred, and who processed, modified, or deleted them.
  7. The Hotel and Restaurant undertake, through their internal regulations or special contractual agreements, to ensure that their employees and other individuals processing personal data will do so only under the conditions and within the scope determined by the Hotel and Restaurant and in compliance with the instructions of the Hotel and Restaurant. In particular, they will themselves (and will impose this obligation on the mentioned individuals) maintain confidentiality about personal data and security measures whose disclosure could endanger the security of personal data, even after the end of employment or relevant work at the Hotel and Restaurant.

VIDEO SURVEILLANCE SYSTEM

  1. The Hotel and Restaurant use a video surveillance system for the protection of their customers, their property, and the property of customers. The Hotel and Restaurant declare that they do not process the recordings in any way, nor do they provide them to third parties or entities.

Supplement for Marketing Purposes

PERSONAL DATA PROTECTION STATEMENT

Supplement for Marketing Purposes

The protection of personal data is extremely important to ProZeta s.r.o. Therefore, when processing your personal data, we place great emphasis on openness and transparency.

Our procedures clearly define the conditions for processing and protecting personal data, which we ensure through comprehensive technical and organizational measures.

Who is the controller of your personal data?

ProZeta s.r.o.
Padlých hrdinov 24
821 06 Bratislava – Podunajské Biskupice
Slovakia

The company operates websites under the following domains:

What data do we collect?

When visiting our website, we process the following data:

  • your IP address (assigned by your internet service provider)
  • referring website (where you came from)
  • duration of your visit

In case of placing an order, making a reservation, or using our services, we process the following data provided by you:

  • name and surname
  • email address
  • phone number
  • date of birth
  • permanent residence address

Who has access to your personal data?

Data shared with third parties is used solely to provide you with our services and to technical providers for the distribution of physical and digital direct marketing.

Purpose of personal data processing

We process personal data for the following purposes:

a) Personalization of offers – information you provide helps us tailor our services to your individual needs
b) Website improvement – we continuously improve our website based on your feedback
c) Customer support improvement – your information helps us respond effectively to your requests
d) Processing transactions – your data will never be sold or shared without your consent, except where necessary for payment processing and delivery of services and goods (including check-in)
e) Processing competitions, promotions, surveys, etc.

1. Introduction

Our website www.hotelmodena.sk  (hereinafter referred to as the “website”) uses cookies and related technologies (collectively referred to as “cookies”). Some cookies are also placed by third parties whose services we use. This document transparently informs you about how and why we use them.

2. What are cookies, scripts, and pixels?

A cookie is a small text file stored in your browser when you visit our website. The stored information may be read during your next visit by our servers or third-party servers.

A script is a piece of code used to ensure proper and interactive functioning of the website. It runs either on our server or on your device.

A pixel is a small invisible element used to monitor website traffic. Various data are collected through pixels.

3. What purposes do we use cookies for?

We use cookies for the following purposes:

3.1 Necessary (functional) cookies

These cookies are essential for basic website functionality (e.g., shopping cart, language preferences). They can be used without your consent.

3.2 Statistical cookies

Used to analyze website traffic and user behavior. Data collected is aggregated and anonymized. Your consent is required.

3.3 Marketing and tracking cookies

Used to display personalized ads and track campaign effectiveness. They allow user profiling and cross-platform advertising. Your explicit consent is required.

4. Marketing tools, cookies, scripts, pixels, and third-party services

  • Cookie Consent by TermsFeed – cookie preference management tool
  • WordPress – essential functionality of the website
  • Google Analytics & Google Tag Manager – traffic analysis
    • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
  • Meta Products (Facebook, Instagram)
    • Facebook Pixel, Meta Ads Manager, Meta Business Suite
    • Meta Platforms Ireland Limited, Dublin, Ireland
  • SmartEmailing – newsletters and marketing emails
    • Processed data: name, surname, phone number, email
    • You can unsubscribe anytime via link or by contacting us
  • Raynet CRM – reservation and customer management system
    • Processes: name, surname, date of birth, address, phone, email

Additional marketing tools may be used for personalization and conversion tracking based on your consent.

5. Your consent and choices

Upon your first visit, you are asked to give consent for personal data processing and cookie preferences. Consent is given by clicking “Save settings”.

You can change or withdraw your consent at any time via:

  • the consent management tool on our website
  • your browser settings

Disabling cookies may limit website functionality.

6. Your rights

You have the right to:

  • access your personal data
  • request correction or deletion
  • restrict processing
  • data portability
  • object to processing for direct marketing

You may also file a complaint with the relevant supervisory authority.

7. Contact details

ProZeta s.r.o.
Padlých hrdinov 24
821 06 Bratislava – Podunajské Biskupice
Slovakia

These cookie and privacy policies were last updated on January 28, 2026.

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